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Forums Disclaimer

To our valued customers,

Before proceeding to our support forums please read the following:

  • A valid Micro Themes license or Envato purchase code is required to access our forums.
  • Support Tickets can take up to 2 business days for a response depending on the number of tickets in the queue.
  • Unanswered tickets after 2 business days can be reported to us directly via email at support@microthemes.ca
  • Try using the forum search feature to see if a similar question has already been posted and resolved by our support team before submitting a ticket.
  • Try using our Knowledge Base Center to find answers to your question(s) or reference the Common WordPress Issues page before submitting a ticket.
  • Our support team is available between Monday through Friday between the hours of 11:00am to 5:00pm (GMT -5:00) Eastern Time excluding Canadian holidays.

We do not make any guarantees on response times as stated above but we do take our support system seriously and customer satisfaction is extremely important to us in maintaining a healthy relationship with our customers and preserving our reputation as a premium developer of WordPress products. As stated above if a support ticket has not been attended to within 2 business days please forward your support request to support@microthemes.ca for a resolution.

Participation in our forums is at your own discretion and we will not tolerate any negative comments – posting negative comments may result in account suspension.

Thank you for your understanding.

Proceed to Support Forums

Current time in Eastern Canada for Sunday February 19, 2017: 1:20pm

Our support team is currently unavailable. You can proceed with posting your question(s) however they will not be attended to until our next business week.

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