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Store Policy

Revised December 1, 2016

Since MicroThemes.ca is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor refund requests for the following reasons:
  • download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Sales Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
  • major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Sales Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
  • product not-as-described or unsatisfactory: if you are experiencing issues with any of our WordPress themes or plug-ins or you are simply not satisfied with how our product(s) function then please forward your refund request to our Sales Support Department within 30 business days from the date of the purchase and we will honor a full refund.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software or themes other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Sales Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

Please allow between 24-48 hours for our Support Team to get back to you on the problem.

Requests for a refund are accepted through our Sales Support department within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons as to why you are requesting a refund. Please make sure your request does not contradict our Terms and Conditions stated above.

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