Theme installation issues
There could be a number of reasons as to why your theme or plug-in is not uploading but the most common reason is most likely your upload limits set in your server configuration. We recommend contacting your hosting provider and submit a request to have the limits increased to at least 20mb or higher if preferred – a larger upload limit should accommodate most premium WordPress themes and plug-ins available on the market today. Just to be clear the following values should be increased:
- memory_limit = 32M
- upload_max_filesize = 20M
- post_max_size = 32M
Other issues could include permissions not being set correctly or server side settings such as mod security. If you are experiencing timeout issues then you can contact your hosting provider and submit a request to have the max_execution_time setting increased to 60 seconds from the default 30 seconds.
Theme options section is running slow or not loading
Our WordPress themes come packed with many options and because of this it could take a little while to load the Theme Options section. To help make things more efficient we recommend increasing your server memory limit (PHP memory limit) to 128mb – you can contact your hosting provider to inquire about this. You may also want to increase the max_input_vars variable on your server…see the next section below for more info on this.
Redux Options Framework causing an error
The following error could occur on occasion, upon saving your settings, with the Redux options framework:
“There was a problem with your action. Please try again or reload the page”
If you receive this error when trying to save your options then that means you have exceeded the amount of input fields allowed by your server. To correct this issue, contact your hosting provider and have them increase the max_input_vars variable in the php.ini file to 2000.
Redux Options Framework Warnings
The following warnings can appear, under certain cirsumstances, in the Redux options framework:
Redux Framework Warning select2-css CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts.
Redux Framework Warning select2-js CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts.
These errors may appear if the wp_remote_get function within WordPress fails. This is most likely due to a server configuration issue (possibly HTTP authentication) and you will need to contact your hosting provider to get the issue resolved.
WordPress XML file fails upon import
If you are unable to import any of the XML data files bundled with your theme then try the alternative gzip files instead. All of our WordPress themes come packaged with both XML and gZip formatted demo files. If you can not import either of these formats then please report the issue to us through our support forums or bug report form and report any errors if any are being displayed.
Twitter Widget is not working
As of August 26, 2015 all of our themes will now be using the Twitter Post Fetcher plugin in conjunction with the Twitter Widget. You will now need to supply your Twitter Widget ID (previously required API credentials under the theme customizer area) in order to activate your Twitter Feed. You can find more instructions on how to generate a Twitter Widget ID here.
Forms are not working
When setting up your forms be sure to configure the shortcode parameters correctly. Here are some general steps to follow when working with our custom forms:
- The email address provided for the recipient_email parameter should not be linked in the visual editor – this will prevent the form from submitting the data
- If everything appears to be setup correctly and the form is submitting the data but you are not receiving any emails then there may an issue with your SMTP mail service. We recommend using the Check Email plug-in to test if your SMTP is working correctly with WordPress
How do i obtain my MailChimp Form Action URL?
All of our themes use Mailchimp for newsletter modules and require a valid Form Action URL. If you are not sure how to obtain your Form Action URL then please read through either of the articles listed below:
Your Form Action URL should look similar to this:
Common WordPress Errors
The following errors can occur on servers that are not properly configured for WordPress. You can get in touch with your hosting provider to have the following errors resolved:
Fatal error: Call to undefined function filter_var() in /home/vetmonitor/vetmonitor.ru/docs/wp-content/themes/quantum-theme/ReduxFramework/ReduxCore/inc/fields/typography/field_typography.php on line 742
This error requires that your server configuration has the filter_var extension installed. You can contact your hosting provider to inquire about this.
Fatal error: Class 'DOMDocument' not found in /var/www/html/wp-content/plugins/wordpress-importer/parsers.php on line 61
This error requires that your server configuration has the DOM extension installed. You can contact your hosting provider to inquire about this.
PHP Parse error: syntax error, unexpected T_STRING in /home2/ceomark2/public_html/yuxpress/wp-content/themes/Vienna-theme/ReduxFramework/ReduxCore/inc/scssphp/src/Colors.php on line 13
This error requires that your server has the short_open_tag variable set to OFF and also requires the filter.so extension in the php.ini configuration file. You can contact your hosting provider to inquire about this.
Parse error: syntax error, unexpected T_FUNCTION in /home1/orbitalq/public_html/orbitalq/wp-content/plugins/premium-properties/premium-properties.php on line 37
This error indicates that your server is running an old version of PHP. All of our themes and plugins are programmed for PHP version 5.4 and higher. In order to resolve this error you will need to contact your hosting provider and request your PHP software to be upgraded to at least version 5.5 to ensure all current versions of themes and plug-ins on the digital marketplace are compatible with your server. Your hosting provider should be able to accommodate this request free of charge.
Common Woocommerce Errors
500 Internal Server Error
If you are experiencing a 500 Internal Server error when activating any of one of our WordPress themes or plug-ins then please check your server error log for any possible error notices. A 500 internal server error could be due to a server mis-configuration, in which case your hosting provider would have to attend to the issue, or it could be something wrong with a certain script in our code. Again we recommend you review your server error log and report the last logged error entry to Micro Themes first – we can then determine if the error is server related or code related based on the error message.
Email output on forms displays “WordPress” in the “From” field
As of March 2016 our themes will no longer support HTML headers for native WordPress mail function. Due to SMTP server configurations we’ve had numerous customers complaining about their forms not working and through investigation we’ve found that the main cause of this was due to custom headers being passed into the WordPress mail function we’re being rejected due to SMTP configurations. We now recommend using a third party plug-in to address this issue such as the Change WP Mail plug-in.