Frequently Asked Questions

Organization

How long have you been in the business?

We founded our company in 2013 but most of our team been have developing websites and applications since 2005.

How big is your team?

Currently we are a team of remote developers working in Canada.

Do you work over weekends?

We don't normally work over weekends but in urgent cases exceptions can be made to meet your deadline.

How do i get a quote?

Very simple - just fill out our order form or request a quote. We will investigate your design and project criteria and get back to you with a final price and estimated time of completion.

How accurate are your quotes?

Our order form provides an estimated project cost based on a standard H pattern or Z pattern design. For more complex designs, such as a grid pattern design, additional costs may be incurred.

What is your turnaround time?

While our order form does provide a turn-around time in the estimate that can change depending on project complexity. We start working only after the client's approval of the delivery date and time.

How can I contact you?

The best way to contact us for general questions is through our live chat or via email at info@microthemes.ca. If you have a Micro Themes subscription then additional forms of communication are also available such as support forums and phone support.

Do you offer revisions?

We offer unlimited minor revisions - bug fixes and minor tweaks are always included. Additions and sizable changes will be quoted seperately.

Do you offer after sale support?

Absolutely. Feel free to contact us whenever you need our help even if its months after project completion.

Do you offer expedited delivery?

Expedited delivery is available for certain services. Our order form includes pricing on expedited delivery for front-end and wordpress development projects. Back-end applications and single page apps would need to be assessed first to determine the scope of the project.

Do you offer website layout design?

We focus primarily on coding but we are able to provide design services if required. Please contact us with more details about your project and we will respond to your inquiry shortly after.

Where are you located?

We are located in Toronto, Ontario Canada.

I have additional questions

Please get in touch with us and we will be more than happy to answer your questions.

Privacy

Will you sign an NDA?

Yes, absolutely.

Will you publish my project on your site?

Only if you've given us permission to showcase your project - otherwise everything between us is kept in complete confidence, as stated in our privay policy.

Do you have claim any rights if the final markup?

Nope, you bought it you own it. We do not claim any rights.

Payment

How can I pay?

We accept PayPal and all major credit cards.

When do I pay you?

We require 50% of the payment upfront. The rest is due after project completion.

What currency do you use?

We use CAD (Canadian Dollars).

HTML Coding

What types of design files do you accept?

We prefer layered PSD files but we also accept almost any other formats such as: AI, Adobe XD, PNG, EPS, TIFF, INDD and JPG.

Can you use flatten design file JPG for the conversion?

Yes but its not really recommended. We would prefer a layered design file as a flattened file may incur additional charges.

What browsers do you support?

We support the following browsers & devices:

  • Internet Explorer 11+
  • Microsoft Edge
  • Firefox latest
  • Google Chrome latest
  • Opera latest
  • Safari latest
  • Safari iPhone (latest 2 generations)
  • Safari iPad (latest 2 generations)
  • Android Default Browser (Android latest 2 generations)
  • Android Google Chrome (Android latest 2 generations)
  • Android Firefox (Android latest 2 generations)

If you need IE6, IE7, IE8, IE9, IE10 or any other browser/device compatibility, please add a note to your order.

Do you offer commented markup?

Yes. We always comment our markup.

Will you add rollovers/hovers?

Yes. Even if there is no instructions or design for rollover/hover states.

Can you use SSI (Server Side Includes) and what's the price?

Server Side Includes can be integrated for ajax functionality if required.

Do you add custom fonts (like font-face or Google fonts) and what's the price?

Yes. We include custom fonts where needed. Please note that you may need to provide us with licensed font files along with your design files. No extra charge is involved.

Can you implement layouts using any of the common CSS frameworks such as Bootstrap or Foundation?

Yes. Just add a note to your order. No extra charge is involved. For frameworks that are not popular, there may be additional charge.

What JavaScript libraries you can work with?

We prefer jQuery and Backbone.js.

Can you code custom JavaScript?

Yes. Contact us for a quote.

Do you code HTML5/CSS3?

Of course, that's we do.

Can you create a separate print CSS stylesheet.

Sure. An additional charge may be required.

Can you recode existing website (with/without design files)?

Sure. Please provide us with a link or local version of the page(s) you need to have recoded.

Can you just clean up my code or make some fixes? I don't want to recode my site from scratch.

Sure. Please Contact us.

Do you do any flash?

Yes, we can offer flash development if required.

Can you convert my flash site to html and keep the same animations?

Yes. Please Contact us.

Do you code up "contact forms" as well?

Yes. Just add a note to your order. We may ask for an additional charge.

Can you code RTL (Right to Left) websites?

Yes, we can. We may ask for an additional charge.

Do you use version control system for maintaining your projects?

Yes. We use Git and SVN.

Can you upload the files on my server once you are done?

Sure. For WordPress projects we may consider an additional charge.

What kind of instructions do you need in order to proceed with my project?

Please provide as many details as you can. If you submit a file different than a PSD please send JPG previews for reference.

How should I organize my files?

We are experienced Adobe users and we can cope with every PSD, AI or PNG source file. However it will be great if you prepare a separate document with all pop-ups, hover states and things that we may miss.

Wordpress Development

What is included in the price for implementation?

Our WordPress development service includes the following:

  • Standard WordPress integration: blog page, single post page, search page, archive page, static page, 404 page
  • Hand coded, pixel-perfect HTML/CSS markup from your design files
  • Secure PHP code
  • jQuery animations - sliders, tooltips & more
  • Semantic code (think SEO)
  • Accessibility standards
  • W3C validated code
  • Google Fonts or custom fonts of your choice
  • Tested and compatible with all modern browsers (IE 11+)
  • Licensing and documentation
  • Fully commented code
  • CSS Table index

We can also provide more advanced features such as custom post types, custom taxonomies, custom plug-ins, etc. However, this is considered custom work and would incur additional costs.

What do you mean by WordPress integration? Do you create a WordPress site or a combo of WordPress and HTML/CSS?

Our WordPress development service covers delivery of the final WordPress theme unless our client requests the static HTML files explicitly. Please note that any changes requested to the WordPress site won't be applied to the static version of the files.

Can you help with the installation?

Sure. We need the following details in order to install the theme on your server:

  1. FTP or SFTP credentials (host, username, password, target directory)
  2. URL address of the new installation
  3. MySQL database login credentials (hostname, username, password and database name)

Please note that we don't require hosting control panel or phpMyAdmin access for installation purposes.

What exactly does "WordPress Integration" involve? Do you return code as a ready to install theme?

We deliver an archive of the complete WordPress site. The archive includes:

  1. The theme files
  2. Any plugins that were required by your project
  3. XML export file with example content from the testing installation on our staging server
  4. Any files uploaded during the initial theme development and associated with the example content
  5. MySQL dump file
  6. Read-me file that explains how to install and use your site
  7. Licensing

Please note that we do not provide a detailed documentation for marketplaces. A detailed documentation can be provided at an additioanl cost.

Can you create a theme from the existing markup?

Yes we can however this would require an initial review first to determine how much work is involved in the conversion process and will be quoted seperately.

Do you support the theme on an ongoing basis after its creation?

We fix any bugs and tweak minor details free of charge, forever. Changes and additions, out of the scope of the initial requirements are quoted separately.

Do you offer WordPress customization? I have an existing site and I need custom work done.

Yes. We do offer custom WordPress work. Please send us a message and we'll gladly review your requirements and get back to you with a quote for the work.

Can you integrate e-commerce in my site?

Yes. We have extensive experience working with Woocommerce but we can also integrate another e-commerce plugin if required.

Will I be able to upgrade my WordPress if I use your theme?

Our themes are designed to work with the latest version of WordPress and we follow the best practices for WordPress theme development including:

  1. We never touch core WordPress files
  2. We use WordPress plugin API for modifying the administration panel behaviour
  3. We don't use deprecated WordPress functions and features

So you shouldn't face serious issues in the upgrading process. However, we cannot guarantee full compatibility of our code with future WordPress versions.

Can I see an example of a WordPress theme both front-end and back-end?

Please contact us for a link to the demo WordPress administration panel.

Can you build WordPress plugin for me?

Yes, we have extensive experience developing custom WordPress plug-ins for clients. Please provide us with detailed instructions for the plugin and we'll get back to you with a quote.

Can you build custom sidebar widgets or shortcodes for my site?

Yes, we usually create custom sidebar elements and shortcodes as plug-ins for data portability.

What other CMS do you support?

We currently only offer WordPress development as it is our core focus.

Back-end Coding

Which programming language do you code in?

We work primarily with PHP versions 5 and 7.

Which database do i get with my project?

We work primarily with MySQL. The configuration of the database would depend on the project details.

Which frameworks do you work with?

We work with Codeigniter for small to medium sized applications and Symfony for large scale applications.

What is the average cost of a custom web application?

There really is no average cost when it comes to web application development. Since every project differs in scope its difficult for us to give a ballpark figure until after the project details have been reviewed.

What are some of the features and on-going services included with a custom web application?

We include many common features in our applications including:

  1. 1-click setup process
  2. Administration panel
  3. CSV and Excel data exporting
  4. CSV data importer

In regards to on-going services we keep your application up to date on a monthly basis to ensure any and all dependencies are up to date.

What is the typical turn-around time for a custom web application?

Since every project differs in scope its difficult for us to give an ETA until after the project details have been reviewed.

Single Page Web Apps

Which programming framework do you code in?

We work primarily with Angular 5/6.

Which database do i get with my project?

We work primarily with MySQL or Google Firebase. The configuration of the database would depend on the project details.

What is the average cost of a single page web app?

There really is no average cost when it comes to single page application development. Since every project differs in scope its difficult for us to give a ballpark figure until after the project details have been reviewed.

What are some of the features and on-going services included with a single page application?

We include many common features in our applications including:

  1. 1-click setup process
  2. Administration panel
  3. CSV exporter
  4. CSV importer

In regards to on-going services we keep your application up to date on a monthly basis to ensure any and all dependencies are up to date.

What is the typical turn-around time for a custom single page web application?

Since every project differs in scope its difficult for us to give an ETA until after the project details have been reviewed.