Our Policies

Our internal policy is work hard and have fun.

Non-Disclosure Agreement

Protecting the intellectual property of our clients is important to us and we do not claim any rights on design and code that we produce.

Micro Themes operates on a 100% confidentiality policy. The core of what we do is web development and we have no interest in stealing, selling or revealing any information you share with us. We will openly sign an NDA or Non-Disclosure agreement with you for your security and the protection of your proprietary information.

  • We do not claim rights over any artwork or design mockups our clients provide
  • We will never contact your clients or try to solicit any work from your clients
  • We will openly sign an NDA agreement
  • All information shared with us, including artwork, contact information, and client notes will not be shared with third parties under any circumstances.

Privacy Policy

All information shared with us by any means of communication will remain confidential and will not be shared, unless express consent is given by you.

Micro Themes respects your privacy and guarantees that all information shared with us will remain confidential and will not be shared with third parties under any circumstances. Your email address, artwork, order details, and any other information you provide, as well as the final product, will not be revealed, unless you decide. Above all your copyrights will always remain yours.

Payment Terms

We offer some of the most flexible payment terms around with a 100% money back guarantee!

Pricing and timelines can vary on a per project basis depending on project complexity.

If the price differs from the one displayed on our website you will be contacted and notified of the difference in payment. At this point you can either choose to complete your order for the relevant project at the updated price or cancel your order for the relevant service.

If at any point you are not satisfied with our service we will gladly refund any funds contributed towards your project.

Subscriptions

Our subscription plans provide access to our entire catalogue of premium WordPress themes and plug-ins.

Each subscription plan also includes a level of support ranging from basic support to 1-on-1 support. For plan details please visit the subscriptions page.

Are subscription plans refundable?

Subscription plans are non-refundable but they can be cancelled at anytime without any obligations. Once a plan is purchased it is active for 1 month until the next renewal date - your plan can be cancelled at anytime during this time period which effectively cancels the next renewal payment. Please note that our system checks for an active subscription so by cancelling your plan your subscription status will be inactive and you will no longer be granted access to our products or support forums. If you plan to cancel your account we recommend doing this near the end of the current billing cycle.

Can i upgrade my current plan to a higher level plan?

Yes, your subscription plan can be upgraded at anytime at a pro-rated cost. For example, if you currently have a bronze plan active and wish to upgrade to a silver plan before the next renewal date you will just be billed the pro-rated difference between the two plans. Upon the next renewal date you will be billed for the full cost of the silver plan.

Can i downgrade my current plan to a lower level plan?

Subscription plans can be downgraded at anytime however a pro-rated credit is not applied to towards your account. By downgrading your account you are simply replacing your current plan to a lower level plan. If you plan on downgrading your account we recommend doing this near the end of the current billing cycle.

How do i switch my subscription plan?

Your subscription plan can be switched through your account area under the "My Subscription" page. Look for the "Upgrade or Downgrade" button to begin the process of switching your subscription plan. Please do not attempt to replace your current plan from the Subscriptions page as you will be billed the full price of the plan.

Product Policy

Can i re-sell products from your catalogue with an active subscription?

No, our products are not for re-sale with any active subscription.

Can i purhcase any of your products individually?

Yes, our products can be purchased individually through Themeforest.

Will i get access to your support forums if i purchase one of your products from Themeforest?

No, our support forums are for active Micro Themes subscribers who have a silver, gold or platinum plan.

Are there any domain restrictions on your products?

If you are an active Micro Themes subscriber then there are no domain restrictions - you can use our products on an unlimited number of domains. If you've subscribed and then cancelled your account and are no longer an active subscriber then you are only permitted to continue using our products on a single domain only.

Working Hours

Micro Themes is based in Toronto, Ontario Canada at Eastern Standard Time (UTC-05:00)

We work Monday - Friday, 10:00am - 6:00pm EST.

If you don't hear from us outside of these hours then we are most likely resting up recharging for the day ahead.

Important Notices

We may periodically include your email address is a mass email list, the purpose of which is to inform you of security updates, urgent messages or other important news. Your email address will never, under any circumstances, be used for marketing emails.