Back in September of 2015 Envato introduced a new support policy giving Themeforest authors the option of utilizing this new support system in the benefit of increased sales. Well, here we are 7 months after the new support system was put into place and its proven to be completely ineffective as an additional source of revenue for authors.
In our experience we’ve actually had a decrease in sales since supporting this new support system – so effective as of June 4 2016 Pulsar Media will revert back to its free lifetime support policy. We also encourage customers not to purchase any support extension packs through Envato as we will continue to support our customers even if your support has expired through Envato.
Given the fact that Envato takes a percentage of the support sales we feel they don’t deserve that extra source of revenue since we, the author, are doing all of the leg work.
When you log into your Pulsar Media account you will notice the support indicator has been removed and your account page no longer displays a support policy status.
We apologize to any and all customers who have purchased a support extension over the last 7 months but rest assured you will never have to purchase it again as we are fully committed to supporting our customers absolutely FREE for life – or as long as we’re in business.
We thank you for your ongoing support and for being a valued customer of ours – we are here to assist you and we stand by our products 100%.